Privacy Policy

Privacy Policy – Last Updated: 2022-09-20

Introduction

Parachutes for Pets Ltd. (“Parachutes for Pets”) respects your privacy and is committed to protecting it. This Website Privacy Policy sets out what personal information may be provided to us by you over this Website, how this information is stored and used by us, and how you may access any personal information that is in our possession.

In this Policy, “personal information” means any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact or locate a single person.

This policy applies to personal information we collect, use, or disclose about you on this Website, or in email, text, and other electronic messages between you and this Website. This policy does not apply to information that we collect offline or through any other means.

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, you may choose not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy.

Information We Collect About You

We collect and use several types of information from and about you, including:

(a) personal information, that we can use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username, billing and account information, and any other identifier we may use to contact you;

(a) technical information, including any login information, browser type and version, time zone setting, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details; and

(b) non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

How We Collect Information About You

The information we collect directly from your interactions with Parachutes for Pets on or through our Website may include:

(a) information that you provide by filling in forms on our Website, including when completing our Pet Food Application Form or various other forms;

(c) records and copies of your correspondence (including email addresses) if you contact us;

(d) your responses to surveys that we might ask you to complete for research or customer satisfaction purposes;

(e) details relating to the fulfillment of your applications/participation in one of our programs, including the proof of low income status you are required to provide; and/or

(f) your search queries on the Website.

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to automatically collect certain information about your usage details, browsing actions, and equipment, including:

(a) details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website; and

(g) information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include:

(a) Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

(h) Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies.

(i) Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit PFP, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

Third Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website, including advertisements, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

(a) to present our Website and its contents to you;

(j) to provide you with information, products, or services that you request from us;

(k) to fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it;

(l) to provide you with notices about your application;

(m) to send you communications about any promotions, offers, or other marketing efforts Parachutes for Pets may be undertaking;

(n) to carry out our obligations and enforce our rights arising from any contracts with you, including to comply with legal requirements;

(o) to notify you about changes to our Website or any products or services we offer or provide though it;

(p) to improve our Website, products or services, marketing, or customer relationships and experiences;

(q) to allow you to participate in interactive features, social media, or similar features on our Website;

(r) to measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you;

(s) in any other way we may describe when you provide the information; and/or

(t) for any other purpose with your consent.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

(a) to our subsidiaries and affiliates;

(u) in accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Parachutes for Pets’ assets, in which personal information held by Parachutes for Pets about our customers and users is among the assets transferred;

(v) to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers target a specific audience;

(w) to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy;

(x) to protect, establish or exercise our legal rights or defend any legal claims;

(y) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;

(z) to enforce or apply our website terms and conditions of use and other agreements;

(aa) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of Parachutes for Pets, our clients, or others;

(ab) to fulfill the purpose for which you provide it;

(ac) for any other purpose disclosed by us when you provide the information; and/or

(ad) with your consent.

Transferring Your Personal Information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.  Any transmission of personal information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Accessing and Correcting Your Personal Information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at info@parachutesforpets.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at info@parachutesforpets.com.  Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service.  We will explain the impact to you at the time to help you with your decision.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. We include the date the privacy policy was last revised at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at info@parachutesforpets.com.

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above.

Parachutes For Pets

Keeping people and their pets together in our community by subsidizing necessary pet care for low-income individuals.

CRA 778351338RR0001

 

 

 

Contact Us

Mailing Address: PO Box 12112 RPO Copperfield, Calgary, AB T2Z 1H4 CANADA

(403) 305-9677

info@parachutesforpets.com